Overview
Located in the center of the vibrant city of Kigali, our Emergency Room is responsible for delivering a high level of care within the national referral pathway. Our catchment area is wide and serves the entire capital city, the Northern Province, and parts of the Western and Southern Provinces of Rwanda.
Our clinical staff is composed of 4 specialist physicians, 26 residents at different stages of training in Emergency Medicine, 3 general practitioners, and 38 registered nurses. The department is co-managed by 1 Matron and 2 assistants.
With a capacity of only 24 beds, we receive an average of 20,000 visits per year (Annual Report 2016). Our clinical area consists of a triage bay, 1 resuscitation room (4-bed capacity, known as Room 9), 1 post-resuscitation room (6-bed capacity, known as Room 8), 1 observation room (13-bed capacity, known as Room 7), and 1 minor procedure room (1-bed capacity, known as Room 5).
South-to-south cooperation with other emergency rooms across the country (Centre Hospitalier Universitaire de Butare, Rwanda Military Hospital, King Faisal Hospital/OSHEN) is a key area currently under development in order to cope with the high demand for emergency room utilization at the tertiary care level.
Emergency Care Services
- Level 1 Trauma Center.
- Level 1 Burn Center.
- Tertiary level Emergency Room:
a. Medical & Acute Care Surgery.
b. Neuropsychiatric emergency (for patients with significant co-morbidities).
c. Pediatric emergency.
d. Gynecology & Obstetric emergency. - Urgent Care Clinic (urgent consultations during evenings, holidays, and weekends, guided by the SATS triage system).
- Event Medical Services (First Aid coverage for VIP meetings and exceptional services such as medical escort for international transfers).
- Disaster & Catastrophe Response Team (multidisciplinary design).
- Care Ambulance Services.
How are we contacted?
For District and Provincial Hospitals, use the regular channels by calling the ER Main Reception on 0786828253.
Red Telephone Network for mass casualties: a dedicated confidential number is used by authorized personnel to activate the Mass Casualties Operation Protocols (i.e., Senior Hospital Managers, SAMU, and Main ER Triage staff on duty).
General Patients’ Information: Call 252575462.